E.A. Fischione Instruments

Field Service Engineer - Europe

2 years ago
ID
2016-1024
# of Openings
1
Category
Customer Service/Support
Export
PA

Overview

Fischione Instruments, a high tech leader in the design, manufacture, sales, and support of advanced sample preparation equipment for electron microscopy is adding a Field Service Engineer to our European team.

 

This position is located in Europe - ideally in Germany, Belgium, Holland or France, and provides service for advanced scientific equipment at the customer site throughout Europe and surrounding regions, including installation, maintenance, repair, and technical support.

Responsibilities

  •   Schedule/perform maintenance on scientific equipment at customer sites in accordance with service contract and company standards.  Ensure equipment meets performance  specifications.
  •   Evaluate, diagnose, and repair malfunctioning equipment in response to service calls.
  •   Perform service on both ultra-precision sub-assemblies and complex instrumentation.
  •   Work to extreme tolerances and both recognize and take the action necessary to achieve ultra-precise operation.
  •   Perform highly complex service and testing processes, sometimes with miniature components.
  •   Install new equipment, execute product upgrades, and provide technical support.
  •   Promote customer loyalty through proactive, professional communication.
  •   Use company-supplied laptop to access technical and customer information.
  •   Document service work, record and analyze test data, and prepare service reports.
  •   Place inventory and parts orders.
  •   Provide comprehensive technical support by phone and email.
  •   Be "on-call" outside of normal working hours to provide emergency service.

Qualifications

  •   Requires a degree in electronics, electromechanics, or a related discipline.
  •   Must be able to write and speak English.
  •   Minimum of 5 years of experience in a technical service capacity; prior field service responsibility for complex, precision, electronic and/or electromechanical devices is preferred.
  •   Must be able to interpret complex technical drawings, electronic schematics to the component level, and wiring diagrams.
  •   Familiarity of standard vacuum practice and high-voltage technology is a plus.
  •   Needs to take initiative and work independently with a focus on results, quality, and customer service.
  •   Understanding of computer networking is beneficial.
  •   Excellent verbal and written communication skills are required.
  •   Good organizational habits and outstanding attention to detail are essential.
  •   Must have a valid driver’s license and acceptable driving record.
  •   Must be willing and able to travel up to 50% of the time, in Europe and nearby regions.
  •   Must be able to pass government background checks to be admitted to some customer facilities. 

Working conditions and physical requirements

  •   Candidate will spend the majority of time in laboratory surroundings.
  •   This job occasionally requires exerting 50 to 100 pounds of force (23 to 45 kilograms of force).
  •   Must be able to sit, bend, kneel, and stoop, as work may take place seated at a work station, on the floor, or on a step stool or ladder. 

 

E.A. Fischione Instruments, Inc. is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

To view the "EEO is the Law" poster, click here:  http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

 

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